We, at Odem Jewelers, want you to be completely satisfied with your purchase!

  • We offer exchanges or store credit within 7 days of receipt of purchase. We do not provide refunds.
  • All returns and exchanges require approval. Approved exchanges are accepted for items purchased on www.odemjewelers.com or in our Mexico City Showroom. We do not refund for the cost of shipping, unless we have sent an item in error.
  • To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Items for exchange will be inspected before accepted. Exchanges and credits will be processed for accepted items, excluding original and return shipping fees.

Merchandise should be returned in its original condition with the original Odem Jewelers box and pouch.

  • If your made-to-order item is still in production, and you have not yet received it, we are happy to cancel the order and provide a store credit.
  • Due to the variations in size, all rings ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you request to cancel a ring that is still in production.
  • Engraved or embossed products, custom, and personalized products (including initials, lettering and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit.
  • Any variation in size, color or customization that is not available for “as-is” purchase on our website is considered a custom order and is FINAL SALE.
  • Gift Card purchases cannot be refunded.
  • Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender (at the sender’s expense).

Odem Jewelers reserves the right to refuse an exchange/repair of any item that does not meet the above requirements.

Exchange process for Mexico orders:

  • Put your jewelry in a shipping box along with your exchange form. Jewelry must be returned in the original packaging.
  • Attach your pre-paid label to the shipping box.
  • Bring your packaged box to a DHL location.


    Odem Jewelers offers free shipping on orders over 500 U$D. For orders under $500, we charge a flat shipping rate of 25 U$D. Shipping rates for items such as accessories, jewelry cases, etc. vary but are typically below 25 U$D. To protect your jewelry package.

    • For deliveries to private residences around Mexico City, we use a messenger service. Please note that you will not receive a tracking number for your order. Messenger deliveries require a direct signature or available doorman to receive your items.
    • All jewelry shipments require a direct signature. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
    • If an item is in stock it will ship immediately. Please note that if you’ve ordered multiple items, we batch them together as one shipment, unless otherwise requested via email.


    • We offer international shipping on most items. If an item does not appear to ship internationally, please email dominique@odemjewelers.com with the style name and we will do our best to accommodate your purchase.
    • Please note that items in your order that are designated for shipment to countries outside MEXICO. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
    • With respect to each item for which Import Fees have been calculated, you authorize Odem Jewelers to designate a carrier (“Designated Carrier”) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
    • If you refuse a shipment from Odem Jewelers, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Odem Jewelers. This amount will be deducted from your merchandise refund.


    Some of our styles can be rushed, others cannot. If you are interested in placing a rush order:

    • Please email the style name and custom details to dominique@odemjewelers.com along with the date by which you would like to receive it.
    • If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).

    We will let you know right away if a rush option and overnight shipping is available for that specific style. Please note that there will be surcharge for rush items and overnight shipping options.


    Please note that many of our products are made to order. Every item has a different lead time, specified at the bottom of the product description on the individual product page. Once an item ships, it should arrive in 2-3 business days within Mexico, and 5-10 business days internationally.
 If your purchase is a gift and you will not receive it in time, please email dominique@odemjewelers.com and we can send an email with a gift notification to the recipient.

    If you’ve ordered multiple items, we batch them together as one shipment, unless otherwise requested via email.